Baji365 App Privacy Policy

1 Who We Are

Baji365 app is an online gaming platform serving players in Bangladesh. When this Privacy Policy refers to "baji365 app", "we", "us", or "our", it means the operator of the baji365 app platform accessible at baji365-app.live.

As the operator of baji365 app, we act as the data controller for the personal information you provide when you register, deposit, play, or contact us. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.

If you have any questions about how baji365 app handles your personal data, you can reach our team at any time using the contact details at the bottom of this page. We take privacy questions seriously and will respond within 48 hours.

2 Data We Collect

Baji365 app collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment providers during transaction processing.

The table below summarises the categories of data baji365 app collects and the context in which each category is collected:

Baji365 app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

3 How We Use Your Data

Every piece of data that baji365 app collects is used for a specific, documented purpose. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is how we use each category of data:

• Account management: Your identity and contact data is used to create and maintain your baji365 app account, verify your identity, and communicate important account updates to you.
• Payment processing: Your financial data is used to process deposits and withdrawals through your chosen mobile wallet. We do not store full wallet credentials — only the information needed to route transactions correctly.
• Fraud prevention and security: Technical data and usage data are analysed to detect unusual activity, prevent unauthorised access, and protect the integrity of the baji365 app platform.
• Regulatory compliance: Identity and financial data is used to comply with anti-money laundering (AML) obligations and to respond to lawful requests from regulatory authorities.
• Responsible gaming: Usage data is monitored to identify patterns that may indicate problem gambling. This allows baji365 app to proactively offer support tools where appropriate.
• Platform improvement: Aggregated, anonymised usage data is used to understand how players interact with baji365 app and to improve the platform experience over time.
• Customer support: Communications data is used to resolve your queries, investigate complaints, and improve the quality of our support service.

4 Legal Basis for Processing

Baji365 app processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contract performance: Processing that is necessary to provide you with the baji365 app service you signed up for — including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification and anti-money laundering checks.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear and specific consent that you can withdraw at any time.

Where baji365 app relies on legitimate interests as the legal basis for processing, we carry out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms.

5 Cookies & Tracking Technologies

Baji365 app uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for baji365 app to function. They manage your login session, keep your account secure, and ensure the platform loads correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so you do not have to set them every time you visit baji365 app.
• Analytics cookies: These help us understand which parts of baji365 app are most used, how long players spend on different pages, and where technical issues occur. The data collected is aggregated and does not identify you personally.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of baji365 app. Baji365 app does not use third-party advertising cookies or allow external ad networks to track you through our platform.

6 Sharing Your Data

Baji365 app does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy:

• Payment processors: Your mobile wallet details are shared with bKash, Nagad, or Rocket solely to process your deposit or withdrawal transaction. These providers have their own privacy policies governing how they handle transaction data.
• Identity verification providers: When you complete KYC verification on baji365 app, your identity documents may be processed by a third-party verification service. These providers are bound by strict data processing agreements.
• Regulatory authorities: Baji365 app may be required to share data with government agencies, financial regulators, or law enforcement bodies in response to lawful requests. We will always verify the legal basis for such requests before complying.
• Technology service providers: We use third-party providers for hosting, security monitoring, and platform infrastructure. These providers act as data processors under our instruction and cannot use your data for their own purposes.

All third parties with whom baji365 app shares personal data are required to implement appropriate technical and organisational security measures. We do not transfer your data to countries with inadequate data protection standards without appropriate safeguards in place.

7 Data Retention

Baji365 app retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the purpose for which the data was collected and by applicable legal requirements.

• Account data: Retained for the lifetime of your account plus a minimum of 5 years after closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to comply with anti-money laundering regulations.
• Identity verification documents: Retained for the duration of your account plus the legally required post-closure period. Copies are securely deleted once the retention period expires.
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or regulatory matter.
• Technical and usage data: Retained in anonymised or aggregated form for platform analytics. Identifiable technical data is deleted within 12 months of collection.

8 Your Privacy Rights

As a player on baji365 app, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team. We will respond to all valid requests within 30 days.

To exercise any of these rights, contact baji365 app support via live chat or email. We may need to verify your identity before processing your request. There is no charge for exercising your privacy rights.

9 Children's Privacy

Baji365 app is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If baji365 app becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and — where applicable — return any deposited funds in accordance with our standard procedures.

If you are a parent or guardian and believe your child has registered on baji365 app, please contact our support team immediately. We will investigate and act on your report as a priority.

10 Security Measures

Baji365 app takes the security of your personal data seriously. We implement a layered approach to data security that covers both technical controls and organisational practices:

• TLS encryption: All data in transit between your device and baji365 app is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data stored on baji365 app servers — including identity documents and financial records — is encrypted using AES-256.
• Access controls: Access to personal data within baji365 app is restricted to staff who need it to perform their job. All access is logged and audited.
• Intrusion detection: Baji365 app uses automated monitoring systems to detect and respond to suspicious activity in real time.
• Regular security reviews: Our security posture is reviewed regularly, including penetration testing and vulnerability assessments.
• Staff training: All baji365 app staff who handle personal data receive regular training on data protection obligations and security best practices.

While baji365 app takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your credentials, and contact us immediately if you notice anything unusual.

11 Updates to This Policy

Baji365 app may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to the platform. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, baji365 app will notify registered players via email or an in-platform notification before the changes take effect. For minor updates — such as clarifications or corrections — we will update the page without individual notification.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how baji365 app handles your personal information, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 inside your baji365 app account after login.
• Response Time: Privacy-related requests are treated as a priority. We aim to respond within 48 hours and resolve all requests within 30 days.

For responsible gaming concerns, please visit our Responsible Gaming page. For the full terms governing your use of baji365 app, see our Terms and Conditions.